This was a workshop I just did for the “Coming Down to Earth” series on conflict in July 2020. The first bit is just an introduction to Prosocial but if you go to minute 40′ onwards you will see me introducing a version of the matrix I like to use to prepare for conflict situations. Most of the examples I use are from my work in schools with teachers. I was using mentimeter in this presentation and the audience make interesting contributions regarding their own experiences of conflict.
Here are the Conflict resolution matrices I used in this talk. You can download and use this tool in your own conflict situations.